FAQs

How many times a month can we get our bin emptied if we have an ongoing hire?

Bins can be swapped out twice a month as part of your monthly cost. We are happy to empty them more frequently than that for an additional $5 plus GST per swap.

Do you do bins and collections for individuals or just businesses?

You can hire a bin as an individual to your home address or we can collect documents from you if they are in boxes. Bins will incur the casual bin hire fee of $19.50 plus GST and a small collection would incur a collection fee of $25 plus GST.

How long can we keep a casual bin for?

Casual bin hires are for two weeks. These can be extended for as long as you need at a cost of $5 plus GST per week.

How do we arrange a swap, bin drop off or collection?

Please call or email us to arrange a swap of your bin or a collection of a casual bin or documents.

We only have a small amount of documents, not enough to fill a bin. Are there any options for us?

No amount of documents is too small to collect. We can collect these directly from your home or business if they are boxed up. These will incur a collection fee of $25 plus GST.

We are doing a bulk clear-out that is too big for a bin. Are there any options for us?

We can do bulk collections directly from your business. These documents should be boxed up unless arranged prior. These will be loaded and collected at a rate of $25 plus GST per van load.

How often do you do swaps, bin drop offs or collections?

We are out doing swaps and collections every day. After you call or email, we will usually be there the same day or next business day. If your request is urgent, please let us know and we will do our best to get there as soon as we can.

Can we drop off directly to you?

Yes, you can drop off your documents directly to us if it has been arranged prior. Please call or email us to arrange a time.

When are our invoices due?

Ongoing bin hires and document weight for these bins are invoiced out at the end of each month and due the 20th of the following month. Casual bin hires, collections and drop offs are due within 7 days of invoice, unless arranged prior.

How do we know our documents are secure?

Once the bin is collected from your premise, it gets locked, so it is secure in transit. Once at our yard, it gets weighed and then emptied onto a conveyor for shredding. We do all shredding on site at 184 Derby Street.

Who handles our documents?

The only people handling your documents are either Tamsin Andrews or Isaac Andrews. We both hold individual licenses as well as a business license for Shred Gisborne Limited from the Ministry of Justice Private Security Personal Licensing Authority (PSPLA).

These licenses are available for viewing by request or you can go onto the PSPLA website to check they are current – https://forms.justice.govt.nz/search/PSPLA/